Our Customer Charter?
At North East Accident Repair Centres the customer is at the heart of everything we do. We want you to feel secure that we will repair your vehicle to the highest standards and that we will keep you informed of what is happening at all times.
We are a locally owned business, with all three sites strategically placed in the North East. We have a combined 150 years of experience repairing cars for the North East public. Our aim is to repair your car to the highest standards and all three sites are British Standard Approved. All our work is fully guaranteed and comes with a lifetime guarantee. Check our website www.nearc.co.uk for more details and why not follow us on Facebook and Twitter.
Are there likely to be any delays?
We take great care to minimise the inconvenience that inevitably results from a vehicle accident and vital to this is ensuring we meet our estimated completion date wherever possible.
There are occasions where factors beyond our control result in a delays and some likely examples follow. On some occasions manufacturer's parts may not be available straight away and may need to be specially ordered, or in some cases go on back order. We will endeavour to communicate any parts delays too you, however we are limited by the information we get from vehicle manufacturers.
Delays may also result from awaiting authorisation from your insurers or if they want to physically inspect your vehicle.
Today's motor vehicles feature highly complex and advanced electronic systems and we continually invest in the latest technology to ensure that we can repair all makes and models. Occasionally during the repair of your vehicle additional parts may be required which may result in additional time for them to be identified and obtained. The final stage of every vehicle repair undertaken by North East Accident Repair Centres is cleaning and a comprehensive Quality Control Inspection. It is only after the Quality Control Inspection has been completed that we are able to arrange the return of your vehicle.
What guarantees do I receive?
We guarantee your car is reinstated back to the original manufacturer's specifications. All repairs carry a lifetime guarantee see details here
What and when do I need to pay?
On completion of repairs we require payment in full, either before we return your vehicle or at the point of return. In most cases this will be your excess and/or any additional agreed repairs.
If you are a business or are VAT registered you will be required to pay the cost of the VAT on the whole repairs. We will provide you with a VAT invoice that will enable you to claim back the VAT on your next VAT return.
We do not accept cheques and payment can only be made with cash or credit/debit cards.
Should you have further questions about your vehicle's repair, or require any information about our other services, please contact the North East Accident Repair Centres where your vehicle is being repaired.