If your vehicle is a total loss (insurance write-off) courtesy cars are not supplied.
Please note that you are completely responsible for the North East Accident Repair Centres' courtesy car whilst it is in your possession.
Any parking or speeding fines will be your responsibility and payable by you.
All our courtesy cars are less than two years old, however should you find yourself in the unlikely situation of a breakdown we will do all we can to help, but we do not operate a breakdown facility. In most cases your own car breakdown cover will apply to the North East Accident Repair Centres' courtesy car.
On handover of the North East Accident Repair Centres' courtesy car a member of staff will inspect the vehicle with you and answer any questions you may have.
On the return of the courtesy car the vehicle will be inspected again.
If any damage is identified which occurred during your use of the vehicle, payment for its repair is required before your vehicle can be returned. If you are aware of any damage prior to return please can you let us know and we can discuss whether you wish to make a further claim on your insurance policy.
We will try and ensure there is a minimum level of fuel in the courtesy car and for the benefit of the next user, we request customers return the vehicle with the same level of fuel in it with which it was supplied.
North East Accident Repair Centres do not have the facility to fuel its courtesy cars. If a courtesy car is provided as part of your own insurance claim, it is normal for your insurance cover to switch automatically to our courtesy car. If there is any doubt, please ask our reception staff to confirm.